Overview of Clairvia Web - Clairvia Help Pages (2024)

The version of this page that you are viewing is the most current, approved content.

Clairvia Webgives you the data and tools you need to take part in the scheduling process. You can access Clairvia Web over the internet or through your organization's intranet.

Depending on the region and language settings of your computer, and the date setting on yourStaff Managerserver,Staff Managerdisplays the dates accordingly.For example, if you are using a computer withMicrosoftWindows, your region and language settings control how dates are displayed inStaff Manager.

Based on your initial date settings, Staff Manager supports the following short date formats:

Two-digit day, two-digit month, and two-digit year (dd/mm/yy and dd-mm-yy)
Two-digit day, two-digit month, and four-digit year (dd/mm/yyyy and dd-mm-yyyy)
Two-digit month, two-digit day, and two-digit year (mm/dd/yy and mm-dd-yy)
Two-digit month, two-digit day, and four-digit year (mm/dd/yyyy and mm-dd-yyyy)
Two-digit year, two-digit month, and two-digit day (yy/mm/dd and yy-mm-dd)
Four-digit year, two-digit month, and two-digit day (yyyy/mm/dd and yyyy-mm-dd)

Staff Managerdoes not support short dates that require the use of text in mmm/dd/yy format, such as Mar/01/14. In cases where Staff Manager writes out the month and year, it uses the format Month Year, such as December 2013. Email notification messages and Interface Manager configurations use the date format set on your Staff Manager server.

Dates in Clairvia Web

Clairvia Web enforces a two-digit month and day numerical date format, adding a zero to single digit months and days. For example, if your date settings use the format d/m/yyyy,Clairvia Webuses a dd/mm/yyyy format. Similarly, Clairvia Web enforces a four-digit year format even if your date settings call for a two-digit year.

Dates in Staff Manager Reports

Due to limitations in crystal reports, Staff Managerclient report recognizes the date settings of your computer.

Due to space limitations, Staff Manager can drop leading zeros from months and days. Date separators are aligned with the date settings of your computer.

Dates in Staff Manager Client

For Staff Managerusers, if you select an unsupported date format, the following message is displayed each time you log in and each time your computer date settings are changed.

The format of your system short date is not supported by this application:

The day setting or the month setting or both use names instead of numbers.

This application requires numbers to represent dates (such as 01/01/2013).
Do you approve of a change to set the short date system settings to the supported numerical format?

Selecting NO will cause date format problems in this application.

Selecting YES will change your system to use numerical day and month formats.

Date formatting in Staff Managerhas the following known limitations:

Calendar pop-up windows, Schedule Navigator headings, and similar pages may show month and year (such as March 2014) regardless of the Region and language settings.
Report dates may display as single digit day-month (such as 1-3 or 15-3) even when short date format is set to display a two-digit date and a month abbreviation.
The impact of exceptions on Workload Report Crystal Report Parameter dialog box does not recognize location short date format.
If you select a format that involves the name of the month in a language other than English, you may see inconsistencies in how the solution displays the month name.

Staff Managercan accommodate environments in which organizations spanning time zones also share the same servers. Your clinical consultant sets thetime zone of each facility inStaff Manager Administrator, along with whether the facility uses daylight savingtime (DST), where applicable. By default, the solution sets all facilities to use the time zone of your database server time.

Staff Manageruses facility-based time zone setting for the following features:

Facility-based reporting
Display of data As of information, such as the Now onDemand Manager pages and current acuity data

Where appropriate, date and time displays include the time zone identifier, such as EST for Eastern standard time or MDT for Mountain Daylight Time.Staff Managerupdates the time zone identifier as you move through facilities so that it displays the time of the facility you are viewing. Because you can run audit reports across facilities, the solution writes all audit data using the database server time. Reports that include a date and time stamp use the time zone of your workstation.

Note

Staff Manager receives its date and time information directly from your server, so you never have to change the time and date settings for either DST or standard time.

Operating Systems

Cerner Clairvia suite is fully compatible with Windows operating application (OS). It is not designed for compatibility with the Mac, Linux, or Androidoperating systems.

Devices

You can best view Clairvia Web using a desktop or laptop computer. While you can view Clairvia Web with smartphones and tablets (Windows, Android, or iPad), you may have difficulties in accessing or using some pages. For example, the right-click context menu may not function as expected due to the difference in display size and the device OS.

Browsers

Clairvia Web has been optimized for use with MicrosoftInternet Explorer in Compatibility View mode; however, we have made and continue to make enhancements to achieve cross browser compatibility. Our initial efforts have focused on high volume and high use pages accessed by employees on a regular basis, such as the My Requests page. This page is fully cross-browser compatible, although the Filters Setup button is only available to Internet Explorerusers because the Filters Setup page is not cross-browser compatible.

Browser Compatibility by Page or Feature

Note

The following list is not intended to be comprehensive.

The pages and features on the following tables have the following indicators:

Fully Compatible (Full): The page or feature functions and displays correctly in the listed browser.
Partially Compatible (Partial): The page or feature functions but the display may have some irregularities, such as columns out of alignment. The Known Limitations column lists these irregularities.
Not Compatible (NC): The page or feature does not function or display correctly in the listed browser.
Not Verified (NV): The page has not been tested with this browser but should work, although the page display may have some irregularities.

Clairvia Web

Page or Feature	Chrome(Windows)	Chrome *(Android)*	Internet Explorer (Windows)	Microsoft Edge(Windows) with IEMode	*Microsoft Edge(Windows)*	Safari(Mac)	**Safari(iPad)**	Known Limitations
Admin Dashboard	Partial	Partial	Full	Full	Full	Partial	Partial	In all browsers except Internet Explorer, the Message Center does not truncate (if the user has 50 unread messages, all the 50 messages are displayed on the dashboard). With tablet computers using Safari and Chrome for Android, actions that should result in a pop-up window open a new tab instead. Actions taken on the new tab return users to a blank screen.
Administrator Daily Schedule page	Partial	Partial	Full	Full	Full	Partial	Partial	Fully compatible except for date selection and filters. See those features for more details.
Administrator Monthly Schedule View page	Partial	Partial	Full	Full	Full	Partial	Partial	Microsoft Edge: Fully compatible except that the Opportunity link cannot be opened from the calendar grid. Safari and Chrome for Android: Fully compatible except for data selection, filters, and the Assignment Info link. Safari for iPad: Page does not render correctly. Date headers do not line up correctly in Task and Employee Views. In addition, users are unable to make Opportunity selections from the calendar view.
Administrator Weekly Schedule View page	Partial	Partial	Full	Full	Full	Partial	Partial	All browsers except Internet Explorer: Page does not render correctly. Date headers do not line up correctly in Task and Employee Views.
Assign Request Limits Page	Full	NV	Full	Full	Full	Full	Full	Not Applicable
Assignment Information Link	Full	NV	Full	Full	Full	Full	NV	Not Applicable
Change Password Page	Full	NV	Full	Full	Full	Full	NV	Not Applicable
Date Selection	Full	NV	Full	Full	Full	Full	NV	Not Applicable
Employee Daily Schedule Page	Full	NV	Full	Full	Full	Full	NV	Not Applicable
Employee Dashboard	Full	NV	Full	Full	Full	Full	NV	Not Applicable
Employee Monthly Schedule Page	Full	NV	Full	Full	Full	Full	NV	Not Applicable
Employee Weekly Schedule Page	Full	NV	Full	Full	Full	Full	Partial	Safari for iPad: Right-click actions are not supported. This means that while users cannot complete Shift Swaps, they can request Opportunities because there are no right-click actions in that workflow. Other items, such as navigation, the Assignment Link, and Employee links, work as expected.
Filters	Full	NV	Full	Full	Full	Full	NV	Not Applicable
Locator Page	Full	NV	Full	Full	Full	Full	NV	Not Applicable
Login Page	Full	NV	Full	Full	Full	Full	NV	Not Applicable
Log Out for Single Sign-On functionality	PC	NV	Full	Full	Full	Full	NV	For Chrome users with single sign-on, logging out does not close the browser window. Users should close the browser window manually.
Messages Page	Full	NV	Full	Full	Full	Full	NV	Not Applicable
Preference Page	Full	NV	Full	Full	Full	Full	NV	Not Applicable
Windows	Full	NV	Full	Full	Full	Full	NV	Chrome for Android, Safari for Mac and iPad: Actions that open a new window in Internet Explorer may open a new tab instead in Chrome and Safari.
My Requests Page	Full	NV	Full	Full	Full	Full	NV	Not Applicable
Request Limit Definitions Page	Full	NV	Full	Full	Full	Full	NV	Not Applicable
Search Page	Partial	Partial	Full	Full	Full	Full	NV	Chrome for Windows and Android: Boxes and buttons are misaligned.

Assignment Manager

Page or Feature	*Chrome(Windows)***	Chrome *(Android)*	Internet Explorer(Windows)	Microsoft Edge(Windows)with IE Mode	*Microsoft Edge* *(Windows)*	Safari (Mac)	Safari (iPad)	Known Limitations
Patient Assignment Status Page	Full	Full	Full	Full	Full	Full	Full	Not Applicable

Demand Manager

Page or Feature	Chrome(Windows)	Chrome *(Android)*	Internet Explorer (Windows)	Microsoft Edge(Windows)with IE Mode	Microsoft Edge(Windows)	Safari (*Mac*)	Safari (*iPad*)	Known Limitations
HL7 Census Page	Full	Full	Full	Full	Full	Full	Full	Not Applicable
Patient Finder Page	Partial	Partial	Full	Full	Full	Partial	NC	Chrome for Windows and Android, and Safari for Mac: Page functions but there are some display errors. Safari for iPad: Users are unable to add numbers to search for.
Patient Finder Page ADT Window	Full	Partial	Full	Full	Full	Partial	NC	Chrome for Windows and Android, and Safari for Mac: The Close button does not work. Safari for iPad: Users cannot open the window because Patient Finder page does not function.
Patient Pattern Management Page	Partial	Partial	Full	Full	Full	Partial	Partial	Safari for Mac: The Go and Edit buttons overlap, limiting functionality. Calendar feature malfunctions when the page displays patient data in browsers other than Internet Explorer. Users cannot see more information about a patient by positioning the pointer over the patient's pattern unless they are using Internet Explorer.
Patient Pattern Management Administer Patient Pattern Window	Partial	Partial	Full	Full	Full	Partial	NC	Chrome for Windows and Android, and Safari for Mac: Users can edit patterns, criteria, and caregiver element but cannot edit the date element. Close button does not work. Safari for iPad: The window does not open.
Patient Pattern Management Pattern Administer Patient Pattern Printable View Window	Full	Full	Full	Full	Full	Full	NC	Safari for iPad: The window does not function.
Patient Pattern Management Encounter Information Pop-Up	Partial	Partial	Full	Full	Full	Partial	NC	Chrome for Windows, and Safari for Mac: Close button does not work in any tab. Users cannot change dates in the Event Management tab and the buttons in the tab are misaligned. Chrome for Android: Users can view Event Management tab but are unable to access function buttons. Safari for iPad: The window does not open.
Patient Pattern Management Encounter Information History Pop-Up	Partial	Partial	Full	Full	Full	Partial	NC	Chrome for Windows and Android, and Safari for Mac: Close button does not work. Safari for iPad: The window does not open.
Progress Pattern Library Page	Full	Full	Full	Full	Full	Full	Full	Not Applicable
Progress Pattern Library Pattern History Pop-Up	Partial	Partial	Full	Full	Full	Partial	NC	Chrome for Windows and Android, and Safari for Mac: History dates display correctly; however, users cannot expand the details. Safari for iPad: The window does not open.
Target/Schedule Page	Full	Full	Full	Full	Full	Full	Full	Not Applicable
Target/Schedule Caregiver Intensity Pop-Up	Partial	NC	Full	Full	Full	NC	NC	Chrome for Android, Safari for Mac and iPad: The window does not open. In other browsers, the pop-up window does not fully display all charts; users must scroll down and right to see all information.

Outcomes-Driven Acuity

Page or Feature	Chrome (Windows)	Chrome *(Android)*	Internet Explorer (Windows)	Microsoft Edge(Windows) with IE Mode	Microsoft Edge *(Windows)*	Safari (Mac)	Safari (iPad)	Known Limitations
Patient Acuity Assessment	Full	Full	Full	Full	Full	Full	Full	Not Applicable
Patient Acuity Assessment Printable View	Full	Full	Full	Full	Full	Full	NC	Safari for iPad: Window does not open.
Patient Acuity Assessment Audit	Full	Full	Full	Full	Full	Full	Partial	Safari for iPad: Printable view window does not open.
Patient Acuity Assessment History	Full	Full	Full	Full	Full	Full	Partial	Safari for iPad: Printable view window does not open.