Square Enix Support Center. (2024)

FAQs

How long does it take to get a response from Square Enix support? ›

Thank you for contacting the SQUARE ENIX Support Center. This email has been sent to notify you that your ticket was received and will be responded to within 2 business days (48 hours) of receipt.

Please see the common reasons below that could trigger a login restriction on the account: - Logging into the game, the Square Enix Account Management System or the Mog Station using a different device. - Using a different IP address than the previous. - An extended period of time has passed since your last login.

Email Support requests are available 24 hour a day / 7 days a week. Please note that while you may submit a request at any time, email is responded to during normal business hours (Monday through Friday, 9:00 - 18:00 Pacific Time, excluding holidays).

After the deletion is processed, residual data about your Square Enix Members account will be kept for 30 days, after which it is fully deleted from our database and we will not be able to restore the account.

Square Enix has announced a significant company reboot amid tumbling profits. Reporting its financial performance for the financial year ending March 31, 2024, sales in the Digital Entertainment segment, which includes video games, rose by 2.6% but profit fell by 15.8%.

Need help? Call our Customer Success team available 24/7 to Suite Elite Members on Square at (855) 700-6000. When you call in, you will need a customer code unique to your Square account, which you can find here.

Square Enix has an employee rating of 3.8 out of 5 stars, based on 160 company reviews on Glassdoor which indicates that most employees have a good working experience there.

For North American influencer/content creator requests or inquiries, please email: creators@us.square-enix.com. For Square Enix product/service support, please visit the support center at: http://support.na.square-enix.com/ and we will respond to you as soon as possible.

(“Square Enix Holdings”). In total, the acquisition includes ~1,100 employees across three studios and eight global locations. The total purchase price amounts to USD 300 million on a cash and debt free basis, to be paid in full at closing.

How many people work for Square Enix? ›

Square Enix has approximately 1.1K employees as of May 2024. These team members are located across 6 continents, including EuropeNorth AmericaAsia.

Square Enix has published a new medium-term business plan, which includes making its AAA games multiplatform going forward. The plan, which the publisher has dubbed 'Square Enix Reboots and Awakens', lays out a three-year strategy which it hopes will lead to “long-term growth”.

If you cannot find your confirmation email in any of your folders 30 minutes after placing your order, please check the Orders section of the Square Enix Members account you used to place the order.

If password entry fails multiple times on FFXIV (Final Fantasy XIV), the account will be temporarily locked. The lockout period for incorrect password attempts is 30 minutes.

From my experience, Steam support takes about 1-3 days to get back to you. Though, if it's around big sales or the holidays, brace yourself for a longer wait. Had an issue with a game last month, and Steam got back to me within 24 hours. Their support was surprisingly quick and helpful!